How reminders reach your payers
The reminder ladder, your reminder hours and the To call list.
Steps
- Before a fee is due, the payer gets a short reminder with your business name, the amount and the due date.
- On the day and after it, more reminders follow, never more than the daily limit.
- If it is still unpaid, the second contact is told, and then the payer goes on your To call list.
- Set the hours reminders may go out, and your closed days, in Settings → Reminder times.
A payer can reply STOP at any time. OkBell then sends them nothing more for your business.