OkBell for your business

OkBell reminds your payers when a fee, rent or maintenance is due, then a second contact, then puts whoever still has not paid on your own call list. Payers pay you directly. OkBell never holds, collects or pays out money.

This guide is shown on okbell.app/guides/business and in OkBell's admin console, so support reads the same words you do. Examples use "Sunrise Music Classes" in Indiranagar, Bengaluru (₹1,500 a month), "Green Leaf PG" in Kondapur, Hyderabad, and "Palm Grove Society" in Dubai (AED 350 a month). Some parts are switched on country by country or step by step; where a part is not on for you yet, its screen is simply not there.

In one minute

• One business, one or more branches. Each branch has its own payers, dues, receipts, reminder hours and time zone. You pick the branch you work on at the top of every screen.
• Payers and dues. A payer is the adult who pays: a parent, a PG resident, a flat owner, a gym member. You add each payer once, with a phone or email, and give them a repeating fee (₹1,500 every month) or a one-off due.
• Reminders that do not stop at one. OkBell sends the payer a reminder before the due date, on the day and after it. If a second contact agreed to help, they are told a few days later. Whoever still has not paid goes on your To call list.
• Your money stays yours. Where online payment is open for your country, you connect your own payment account (for example Razorpay in India), and payers pay into it from the link in their reminder. Cash, bank transfer and UPI to you are marked paid in one tap. Every payment gets a receipt.
• More when you need it: bills split between many payers, funds, statements, notices and polls, meetings, the gate (visitor passes and a guard screen), upkeep stickers, documents that expire, a team with roles, and your own WhatsApp number.
• Plans are sold only on okbell.app. You start free. A paid plan is bought on the web on your business's Plan page, never in the phone app.

Getting started

From sign-up to your first reminder, about 15 minutes:

1. Sign in. Open app.okbell.app, type your email and tap Send me a code. Type the code we email you (it works for 10 minutes) and tap Sign in. If you set up a passkey before, tap Sign in with a passkey instead.
2. Say it is for your business. If OkBell asks "Who is it for?", choose My business and what you need, then tap Start.
3. Start a business. Fill in the form:

• Business name: "Sunrise Music Classes".
• What do you run?: for example Dance or music class, PG or hostel, Apartment society, Gym, Tuition, Club, Office, Shop.
• Country where your business runs. Only countries open now are listed. The country decides where your payers' records are kept, and you cannot change it later.
• First branch name ("Indiranagar") and a branch code of up to 8 capital letters and numbers ("BLR1"). The code goes into your receipt numbers, like `RCPT-BLR1-000001`.
• Tick "We do not lend money, and we are not a debt recovery agent." Lenders and recovery agents cannot use OkBell.
• Tap Create the business, read the check page (country and where the data is kept) and tap Yes, create the business.

1. Pick a template (optional). If templates are on, OkBell asks "What kind of business is it?" and shows cards made for your kind. Pick one, or tap Skip for now.
2. Work down "Getting started" on Today. Each step links to its screen and gets a done mark: add your payers, set up a fee or due, connect your payment account, ask a payer for a second contact (optional), check reminder times and quiet days, invite your staff. Hide this list when you no longer want it.
3. Add your first payer (Payers → Add a payer): name, a reference such as a roll or flat number, phone (with its country code) or email, and the child's first name if the fee is for a child.
4. Give them a fee (Dues → Add a repeating fee): pick the payer, "Monthly fee", ₹1,500, Every month, due on the 5th, starting 1 December. Tap Save repeating fee.
5. Connect your payment account (Settings → Online payments), if it is open for your country. If Settings says online payments are not open for your country right now, you can still mark payments as paid by hand.
6. Check your reminder times (Settings → Reminder times). The default is 09:00 to 20:00 in your branch's time zone.

That is it. Three days before 5 December, Lakshmi (who pays for her son Ravi's music class) gets her first reminder on WhatsApp, with a button to pay you. When she pays, the reminders stop and she gets a receipt.

Start a business is the same on the web (app.okbell.app → Start a business) and in the phone app. Only the owner who creates the business is in it at first; invite the rest of your team from Team.

Terms and privacy. The first time you open OkBell, and whenever we change our Terms of Use or Privacy Policy in a way that matters, a card asks you to read and agree: on Home in the phone app, at the top of Spaces on the web. Each owner and staff member agrees for themselves. Nothing is locked meanwhile. Your payers, who do not sign in, are never asked.

Plans and what each can do

Every business starts on Free. Paid plans are bought only on okbell.app, on your business's Plan page (owners only). Prices are set by OkBell and shown on okbell.app/pricing for your country, with tax included. Which plans are on sale depends on what OkBell sells now: either One branch and Multi-branch, or the three modules Collect, Pass and Everything. The Plan page shows only what you can buy today.

What every plan has:

• Payers, dues, repeating fees, reminders that escalate to a second contact and your call list, Mark paid, receipts and reports.
• Payers pay into your own payment account, never to OkBell. OkBell takes no share of any payment.
• Email reminders are included. WhatsApp and SMS reminders come from a monthly allowance that grows with your plan. When the month's allowance is used up, that reminder goes on the payer's next channel, such as email, and nothing is switched off silently.
• Documents that expire (licences, insurance, staff visas) are reminders for your team and do not count as payers.

What no plan does: lend money, hold money for you, split a payment, take a fee from a payment, or charge your payers anything on OkBell's behalf.

Free

Due and Collect on one branch, for up to the number of payers shown on okbell.app/pricing. You get the full reminder ladder, Mark paid, receipts, the call list and reports, with a smaller monthly WhatsApp allowance. Free never makes automated reminder calls, and Just in case for your business is not included. Example: a home tuition class with 18 students runs on Free for as long as it likes.

One branch

For one branch with no payer limit, WhatsApp reminders included (a larger monthly allowance than Free). It includes automated reminder calls up to the number a month shown on your Plan page and in Settings → Automated calls, the gate and community tools when they are on for you, and Just in case for your business. Example: Sunrise Music Classes with 140 students in Indiranagar.

Multi-branch

Everything in One branch, for any number of branches, with staff roles per branch and a larger message and call allowance. Example: Sunrise Music Classes adds a second branch in Whitefield; each branch keeps its own payers, reminder hours and receipt numbers, and the owner sees both.

Collect

Sold per branch when OkBell sells modules. Fees, rent and maintenance for all your payers with no payer limit, with notices, polls and meetings. You choose how many branches (1 to 200) and pay the price per branch. Collect on one branch has the same limits as One branch; on more branches, the same as Multi-branch. It does not include Pass (the gate).

Pass

Sold per site when OkBell sells modules. Gate passes and approvals by QR code: visitor passes, the guard's screen, walk-ins, stickers, and the parts for big sites when they are on. Collect stays within the Free payer limit on Pass alone. Example: an office park that needs only its gate.

Everything

Collect and Pass together, sold per branch when OkBell sells modules. For a society like Palm Grove Society that collects AED 350 a month from each flat and runs its gate with OkBell.

If a business already has One branch or Multi-branch when modules go on sale, it keeps its plan, renews it and keeps everything it could use. When your plan does not hold a part, the web says "Add Pass to your plan" (or the part's name) with a link to the Plan page; the phone app only says "This is not turned on for this business."

After you subscribe and when a plan lapses

Plan (app.okbell.app → your business → Plan, owners only) shows:

• Your plan now, with "until" and its end date when it has one. A plan OkBell gave you says "This plan is a gift from OkBell."
• Any billing notice, such as a payment that did not go through.
• Choose a plan: pay Every month or Every year; for modules, how many branches or sites. Type your Billing country (two letters, like IN or AE); in India also your State and, if you have one, your GSTIN so you can claim the GST. A Referral or offer code box appears when codes are open; the checkout page then shows the price you pay.
• Buy takes you to the checkout page. Indian buyers pay in rupees with GST inside the price; buyers elsewhere pay in their currency if OkBell has a price for it, otherwise in US dollars.
• Invoices: one for every charge, and a refund note for every refund.

What happens after you buy

1. The checkout page says "Thank you. Your plan starts as soon as the payment is confirmed, usually within a minute." Your plan's name then shows under Your plan now.
2. Your invoice appears under Invoices.
3. The plan renews automatically each month or year until you stop it. A yearly plan gets an email 7 days before it renews.
4. Stop renewal at any time. You keep the plan until the end of the period you paid for; the page then says "Ends on 30 Nov 2027. It will not renew."

An invoice page opens from Plan → Invoices. It shows the seller, the buyer (with your GSTIN or VAT number if you gave one), the plan, the total and the tax inside it: CGST and SGST, or IGST, in India; VAT, zero-rated or reverse charge elsewhere. To keep a copy, use your browser's Print and choose Save as PDF.

When a payment fails, and when a plan lapses

• Day 0: the renewal payment fails. You get an email, a WhatsApp to your own number and a notice on the Plan page: "Your payment didn't go through." Everything keeps working.
• Days 3 and 7: the same reminder while your payment provider retries.
• Day 13: "Tomorrow your OkBell plan moves to Free."
• Day 14: your business moves to the Free limits. Nothing is deleted: payers, dues, receipts and history all stay.
• Pay again on the Plan page at any time and everything comes back at once.

When you are on Free limits (after a lapse, or after you stop renewal and the period ends):

• Your monthly WhatsApp allowance is the Free one; email reminders go on.
• Automated reminder calls stop.
• Just in case for your business keeps a switch that is already on, with its own buttons (I'm here, pause, turn off), but you cannot name new people or change its settings.
• When OkBell sells modules, a part your plan no longer holds (for example Pass) says "Add Pass to your plan" until you buy it again.

Paying twice. If you have two OkBell plans at once, we email you "You are paying for OkBell twice" so you can cancel one. Buying from India through the wrong checkout is refunded in full and cancelled; choose your plan again with India as your country.

Your business home

Open a business from app.okbell.app or the phone app. Every web screen has the business bar on top: the business name, the Branch picker (when you have more than one branch) and the tabs you may use. Your role decides which tabs you see; a guard sees only the Gate.

Today is the first screen:

• Getting started, for people who manage the whole business, until every step is done or you hide it.
• Collected this month and Still owed for the branch you picked (for people who may see reports).
• "3 to call": how many payers are on your call list today. Tap it to open To call.
• Add a payer, and Templates when templates are on.

On the phone, Today also shows a chip when taps you made without a signal are waiting to be sent.

Payers and groups

Payers lists the branch's payers with their reference, contact and their second contact's answer. Search by name, reference or the last digits of a phone. Phone numbers are masked, like `+91 98•••••210`.

Add a payer asks for:

• Name (the adult who pays) and a Reference (roll or flat number).
• Phone (start with + and the country code) or Email, or both.
• Child's first name, when the fee is for a child. Only a first name is kept: no phone, date of birth or photo of a child.
• Second contact (optional): their name, phone and relation (mother, father, guardian, spouse, other). Tell them first. Tick "They agreed to be contacted about this account." OkBell then asks them once to confirm, and sends them nothing more until they say yes. Their answer shows as agreed, asked (no answer yet), said no or stopped.

On the phone, adding a payer needs a signal; the list itself works offline from the phone's last copy.

One payer's page shows:

• Contact and Second contact, masked. People allowed to see full numbers tap Show full numbers (recorded); each time is written in the audit log. On the phone, Call and WhatsApp open your phone's own apps.
• What they owe: each due with its date, amount, what was paid and its status (open, part paid, paid, waived, cancelled).
• Payments: when, amount, how they paid and the receipt.
• Mark paid: type the amount and how they paid (cash, bank transfer, UPI to the business, cheque, other), then Record payment. Reminders for that due stop at once and the payer gets a receipt. Each tap is recorded once, even if the network sends it twice. On the phone this works offline and is sent when there is a signal.
• Add a one-off due: what it is for, amount and due date.
• Share on WhatsApp (when sharing is on): their dues and their own pay link, from your own WhatsApp.
• Make a new link to their own page (for people who run notices or the gate): the old link stops opening at once. Use it when a link went to the wrong chat or a phone was lost.
• Their share and a link to their Dues statement when those are on.

Limits: there is no button to change a payer's name or contacts, to remove a payer, or to import a list of payers from a file. Ask OkBell support if you need one of these.

Dues and reminders

Dues lists the branch's dues: Open, Late or All, with the payer, what it is for, the date, amount, what was paid and the status. Below it, Repeating fees lists every fee that makes a new due by itself.

Add a repeating fee: pick the payer, what it is for, the amount, how often (every week, month, 3 months, 6 months, year, or once), the day of the month it is due (the 1st to the 28th, or the last day of the month) and the start date. Each time, OkBell makes a new due with the usual reminders.

Share on WhatsApp (when on) opens WhatsApp on your phone or computer with a dues reminder filled in, for a group chat or for each payer with their own link. You press Send yourself; OkBell sends nothing for you here.

How reminders run

For each due, OkBell follows the branch's reminder ladder. The usual ladder is:

1. 3 days before the due date: a reminder to the payer.
2. On the due date: a reminder to the payer.
3. 3 days after: a reminder to the payer, with an Already paid button.
4. 5 days after: the second contact is told, only if they agreed.
5. 7 days after: a last reminder to the payer.
6. 10 days after: the payer goes on your To call list.

Each reminder tries WhatsApp, then SMS, then email, as the payer has them. After the call list, no more automatic messages go for that due.

Rules OkBell always keeps:

• Reminders go only inside your Reminder times (default 09:00 to 20:00 in the branch's time zone) and the country's allowed hours, never on your closed days or national holidays.
• At most one reminder a day to the same person from your business. If Ravi's mother owes two fees, she gets one message about both.
• A payment stops the ladder. Full payment (online, AutoPay or Mark paid) stops it at once. A part payment pauses it for 7 days, then it goes on with the new balance.
• "Already paid". If the payer taps Already paid or replies PAID, the reminders pause for 3 days and the payer shows on To call as "Says they have paid: check".
• STOP. A payer who replies STOP gets no more reminders from your business on any channel; receipts still reach them. Only they can undo it, by replying START. Nobody at OkBell can lift a STOP.
• Second contacts are never messaged until they agree themselves, at most twice per due.

You cannot write your own reminder ladder or texts in the dashboard; the ladder and the message templates are set by OkBell per country. You also cannot pause or waive a single due, or stop or change one payer's repeating fee, from the dashboard today: cancel a bill made by mistake from Bills, and ask OkBell support for the rest.

Payments, receipts and bills

Payments

There are two ways a payer pays you:

• Online, into your own account. Where online payment is open for your country and you connected your account, each reminder has a pay link. The payer sees their dues, pays on your provider's page, and the payment is marked paid by itself (or within the hour if the provider is slow to tell us). In some countries the pay page also offers UPI AutoPay or Direct Debit, so later fees are taken by themselves; the payer gets a message before each one and can skip one.
• Any other way (cash, bank transfer, UPI straight to you, cheque): record it with Mark paid on the payer's page.

OkBell never sees card or UPI details and never moves money. Refunds and disputes happen in your own payment provider's dashboard.

Receipts

Receipts lists the branch's receipts, newest first: number, payer, amount, method and when. A cancelled receipt is marked "cancelled".

A receipt shows its number (`RCPT-BLR1-000041`), "Issued by Sunrise Music Classes, Indiranagar", who paid and when, each line and the total. On the web, Print or save as PDF; on the phone, Share through your phone's own share sheet. The payer gets the same receipt by link when they pay.

In the UAE, a business that saved its tax details (Settings → Tax on receipts) gets a "Simplified tax invoice" with its TRN and the VAT included. In Saudi Arabia receipts say they are not tax invoices. In India receipts have no tax lines yet.

Calls

To call is the branch's call list: payers whose reminders have run out, and payers who said they have already paid. Each row has Call and WhatsApp (your own phone's apps) and What happened: spoke to them, no answer, promised to pay (with the date they will pay by), disputes it, wrong number, or just a note. Save records it, and the list shows "Last time: …".

• Promised to pay pauses the reminders until the day after that date.
• "Says they have paid: check": look in your account. If the money came, use Mark paid. If not, tap Not paid: remind them again and the reminders go on.
• "Nobody to call right now" means every payer is paid or still inside their reminders.

On the phone the list works offline from the phone's last copy, and the first visit asks to send you notifications.

Automated calls (Settings → Automated calls, owners and admins, when OkBell offers them in your country): as the last reminder before the call list, OkBell can make one automated call in your business's name. Choose Off, Call the payer, or Call the payer, then the second contact. It calls only people who said yes to calls themselves on their payment page, only inside calling hours, never as the first reminder, and they can stop the calls at any time by pressing 9. Free plans have no calls; paid plans have a number of calls a month, shown in that setting.

Funds and documents

Documents and renewals

Documents reminds your team about your business's own papers that run out: a trade licence, insurance, a staff visa, vehicle papers, a fire safety certificate, a tax filing date. No money is involved and no payer is told.

Add a document: the type (a document that runs out, or a renewal or filing date), what it is, the date it runs out, its number and who issued it (optional), how many days before to remind (up to 4, like 60, 30, 7) and Who renews it (one person, or the branch's managers). OkBell reminds them before the date and once after it. The list shows each one as in date, runs out soon, ran out, renewed or reminders stopped.

• Renewed: type the new end date (and number); reminders start again for the new date.
• Stop reminders for a paper you no longer need.

Notices and meetings

Notices and meetings reach your members through their own links, which you send from your own WhatsApp (Share on WhatsApp) or put on a notice-board poster. OkBell sends nothing automatically for these.

Your team, roles and branches

Team (owners and admins) lists who is in the business, their role and their branches. Invite someone by email with a role and branches (or all branches); tell them to sign in to OkBell with that email, where the invite waits for 7 days. Remove a member or Cancel invite. On the phone, Team is under Settings.

Ready-made roles:

• Owner: everything, including the Plan, deleting the business and Just in case for your business. A business always keeps at least one owner.
• Admin: everything except the Plan, deleting the business and Just in case.
• Branch manager: payers, dues, payments, reminders, calls, reports, notices and the gate, for their branches.
• Collector: sees payers and dues, records payments, works the call list.
• Accountant: sees payers, dues, reports and the audit log; records payments.
• Treasurer: an accountant who can also cancel a bill made by mistake, share with many payers and run notices.
• Auditor: sees payers, dues, reports and the audit log; changes nothing.
• Guard: the gate only, nothing about payers or money.

Branches are added in Settings → Branches (a name and a code). Each member works only in the branches you give them.

Roles (when OkBell switches it on for your business): make your own roles from the list of things a person may do. You can only tick what you may do yourself, and only owners can delete the business.

Brands (when switched on for your business): group branches under a brand, to give staff every branch of a brand at once. Payers, dues and settings stay with each branch. Remove brand keeps its branches.

Franchise (when switched on for your business): link franchisees to your business. You see each one's totals for the month (collected, still owed) and never their payers' names or numbers. Add a franchisee makes a code that works once, for 7 days; the franchisee types it under Join a franchise. A franchisee can Leave the franchise at any time.

Settings, WhatsApp and templates

Settings holds, depending on your role:

• Your logo: shown at the top of your business's screens on the phone, with a small "by OkBell" next to it, for everyone on your team. Up to 100 KB after OkBell makes it small; a square picture looks best. Remove goes back to your business's name and first letter.
• Online payments: connect your own account. In India, Connect Razorpay signs you in to Razorpay. In the UAE, Connect your payment account with your own Ziina, Mamo or Telr key (OkBell locks the key away and never shows it again; Test the key, Replace the key). In the UK and euro countries, Connect GoCardless for Direct Debit. Only the providers open for your country are offered. The list shows each connection as connected, reconnect needed, disconnected or switched off; Disconnect at any time.
• Your own WhatsApp number (below).
• Branches: add a branch with its name and code.
• Tax on receipts: your tax number, VAT rate, registered name and address, where your country allows tax lines on receipts.
• Reminder times: From and Until, and Closed days (dates like 2026-12-25, separated by commas). National holidays are skipped by themselves. For now the form always opens at 09:00 to 20:00 with no closed days, whatever you saved before: type all of them again each time you save, or the times and closed days you saved are replaced.
• Automated calls (see Calls).
• Just in case for your business (owners; see below).
• Your business's data: Download (CSV) of every payer and due. The download is recorded.

The phone's Settings has online payments (connected in the browser), a line about your WhatsApp number, automated calls, the team, Just in case for your business and your account. Branches, reminder times and tax details are changed on the web.

Your own WhatsApp number

Reminders go from OkBell's WhatsApp number until you connect your own. Then they go from your number, under your business's name, once Meta approves each message template. Your business pays Meta for those messages with a payment method in your own Meta account, and they do not use OkBell's monthly allowance.

1. Settings → Connect your WhatsApp number. Meta's own window opens. Sign in to Facebook there (OkBell never sees your password).
2. Choose your business in Meta, or make one.
3. Choose the WhatsApp number. A number already on the WhatsApp Business app can stay on it.
4. Add a payment method in WhatsApp Manager.

Settings then shows the number, its quality, and how many templates are approved, waiting or not approved. If Meta flags, limits or cannot charge your account, your reminders go by SMS and email until it is fixed, and the screen says why. Check again, Send the templates to Meta again, Connect your number again (when Meta's access ends within 7 days) and Disconnect are there too. If connecting your own number is not open yet, Settings says so and reminders go from OkBell's number.

Reports, audit and developers

Reports for the branch and month you pick: Collected, Still owed, by how late (not due yet, up to 30, 31 to 60, more than 60 days late), Cash by staff member and day (so cash in hand can be checked), and Documents, counted apart from money. Only money recorded in OkBell is counted: a payment made to you outside OkBell shows only once you mark it paid.

Audit log (when switched on for your business): every change in the business, who made it (a team member, OkBell support, OkBell itself or an API key) and when, with phone numbers hidden. Filter by dates and by what (for example `payment.` or `team.`). Check the log tells you whether any row was changed or is missing. Download CSV or NDJSON.

Developers (owners and admins): until OkBell switches on the API for your business, it says "The API and webhooks are not switched on for your business yet." Once on:

• API keys let your own software read and add payers, dues and payments made outside OkBell. Give each system its own key with only what it needs, the branches it may use, the addresses it may call from and how many days it lasts. A test key only reads. Copy a key when it is made: OkBell shows it only once. Replace or Revoke it at any time.
• Webhooks tell your system when something happens (a payer added, a due paid). Each update is signed; copy the signing secret when it is made. The Delivery log shows each try, and Send again resends one.
• The API's description for your developer is linked on the page.

The phone app

The OkBell app for iPhone and Android has the business screens for daily work. The bar at the bottom has Today, Payers, To call, Receipts and More, as far as your role may open them. More has Settings and the other screens you may use: Dues, Bills, Funds, Groups, Documents, Notices, Meetings. Pass in More (or on Home) opens the Gate, Stickers and posters, and the big-site and upkeep screens, with a bar of its own. A row shows only when that part is on for your business and your role allows it.

• Works with a weak signal. Payers, To call and Mark paid work from the phone's last copy; taps made offline are saved and sent when there is a signal ("Saved. It will sync when there is a signal."). Adding a payer needs a signal.
• What stays on the web: the Plan, branches, reminder times, tax details, connecting your own WhatsApp number, roles, brands, franchise, SSO, the audit log, developers, new material passes, out-passes and assets, printing statements and meetings, and most of Just in case for your business.
• The app does not sell plans. It never shows business plan prices or a link to buy one. Manage your plan at okbell.app.
• No scanner in the app. The guard points the phone's own camera at a QR and opens the link, or types the 6 digits.
• Dates and times on the business screens are your branch's, not the phone's.

On the OkBell website

okbell.app/business: what OkBell does for classes, gyms, PGs, small societies and clubs: the reminder ladder, your own payment account, receipts, and who it is for, with links to each kind of business.

okbell.app/collect: the Collect part: fees, rent and maintenance with reminders that do not stop at one, bills split fairly, notices and polls, meetings and the call list, with prices. A line still being built says "coming"; while Collect is paused for a short while, the page says so.

okbell.app/pass: the Pass part: visitor passes a member approves ahead, the guard's check-in and out, walk-ins asked by a link, parking stickers and notice-board posters, with prices.

okbell.app/use-cases: a card for each use case, for yourself, your family and your business (societies, PGs and hostels, tuition, dance and music, gyms, clubs, study libraries, landlords). A card says "Coming soon" while what it needs is not on yet.

A use case's own page, such as okbell.app/use-cases/societies or okbell.app/use-cases/gyms: one use case with worked examples, the features it uses and a way to start.

okbell.app/pricing: Personal and Business prices for your country, tax included, with the seller's name and tax number. It shows the Free limits (one branch and the number of payers), each plan or module, the automated calls each plan includes ("coming" while calls are not live) and answers to common questions. See prices for changes the country.

Questions

Does OkBell take a share of my payers' payments? No. Payers pay you directly, into your own account or in cash. OkBell charges only for its plan.

Can I buy or change my plan in the phone app? No. Business plans are bought and changed only on okbell.app, on your business's Plan page.

A payer says they paid, but they still get reminders. If they paid you directly (cash, UPI to you, bank transfer), mark it paid on their page; the reminders stop and they get a receipt. If they paid by the link and it still shows due, check Settings → Online payments: a connection that says "reconnect needed" cannot confirm payments. Reconnect it, and mark it paid by hand meanwhile.

A payer replied STOP by mistake. Can I turn their reminders back on? No. Only the payer can, by replying START to your WhatsApp or SMS number. Remind them yourself until then.

My payer's second contact gets nothing. They have not agreed yet. OkBell asks them once; until they say yes, they get no reminders. Their answer shows on the payer's page.

Why did a reminder come late, or not on Sunday? Reminders go only inside your Reminder times, never on your closed days or national holidays, and at most one a day to the same person.

A student left. How do I stop their monthly fee? There is no button for it yet. Ask OkBell support, with the payer's name and reference.

What happens if my plan's payment fails? Everything keeps working for 14 days while we remind you. Then your business moves to the Free limits. Nothing is deleted, and paying again brings it all back at once.

Can my guard see my payers' dues or phone numbers? No. The guard role sees only the gate: passes, the flat's label and who is inside.

Does a poll result count as a formal vote? OkBell gives you a record of the poll. Whether it counts as a formal vote depends on your own rules.

Can I change my business's country? No. The country decides where your payers' records are kept and is fixed when you create the business. Make a new business for another country.

How do I get all my data out? Settings → Your business's data → Download (CSV): every payer and due.

Who at OkBell can see my payers? OkBell keeps your payers' records for you and acts only on your instructions. Support sees masked numbers, and every look is recorded.